Refund Policy

Last updated: 13 October 2026

How You Are Billed

Most Chef’s Helper subscriptions are purchased through the Google Play Store and billed entirely by Google Play Billing. We do not process these payments, store your card details, or act as the merchant of record for Google Play purchases. Google does.

If you purchased directly through our website instead of the Play Store, that order is processed by our online reseller, Paddle.com, who is the Merchant of Record for web orders. The web-purchase terms below apply only to those orders.

Refunds for Google Play Purchases

Because Google Play Billing handles the transaction, refunds for Google Play purchases are requested through Google, not through us:

• Purchases within the last 48 hours are usually eligible for an automatic refund via play.google.com/store/account (find the order → Report a problem).
• For older purchases or exceptional circumstances, submit Google's refund request form: support.google.com/googleplay/answer/2479637.

Contact us at support@chefshelper.app and we'll support your request. But the final decision and processing of Google Play refunds rests with Google.

Cancelling a Google Play Subscription

You can cancel any time from the Google Play Store (Profile → Payments & subscriptions → Subscriptions) or from within the app (Settings → Subscription). Cancelling stops future charges immediately; you keep access until the end of the billing period you've already paid for. No partial refund is issued for the remaining days unless Google approves a refund request.

Web Purchases (Paddle): 30-Day Money-Back Guarantee

If you subscribed directly through our website rather than the Google Play Store, you can request a full refund within 30 days of your order date. No questions asked.

1. Visit paddle.net and locate your transaction.
2. Follow the prompts to submit a refund request.
3. Alternatively, contact us through the application and we will help facilitate the process.

After the initial 30-day window, refunds for web purchases may be considered on a case-by-case basis at our discretion. You can cancel a web subscription at any time through the application's billing settings or via paddle.net. You'll keep access until the end of the current billing period and no further charges will be made.

Contact

If you have any questions about refunds or need assistance, please contact us at support@chefshelper.app.