Support
Chef’s Helper is built and supported by Robert Hepburn, a former head chef. Every email is read and answered by me, not a ticket bot.
Get in touch
I aim to reply within three working days (Monday to Friday, UK time). Include the email on your account and what you were trying to do, and a screenshot if you can.
Email support@chefshelper.appKitchen questions
- Can my whole brigade share one subscription?
- Yes. Team plans cover 5, 10 or 25 people. The owner invites staff from the Team page with an invite code, and everyone works from the same kitchen records.
- What if the walk-in or cellar has no signal?
- Stock counts, prep lists, order lists and recipe changes made offline are saved on the device and sent when you reconnect. Temperature records and safety checks need a connection to save, so log them once you are back in signal.
- How do I get records ready for an EHO visit?
- Open Audit Pack, pick the date range and download a CSV archive or a signed PDF covering your temperature records, safety checks and allergen reviews.
- We're in Scotland. Can I use 82°C for reheating?
- Yes. The kitchen owner can switch the reheating target between 75°C and 82°C in Settings, and it applies to the whole team.